Turnitin Error Codes

Submission problems

If you are having difficulty submitting to Turnitin, work through the following steps:

1. Make sure you are using the correct submission point particularly when there are on-time and late submission points available to you
2. Ensure your file is an accepted file type. We recommend one of the following:
   • Microsoft Word (.doc/.docx)
   • Adobe PDF (.pdf)
   • OpenOffice Text (.odt)
   • PowerPoint (.ppt/.pptx)
   • HTML (.html)
   • Rich text format (.rtf)
   • Plain text (.txt)
3. Ensure your file has a filename followed by the correct file extension. For example: .docx or .pdf
4. Your file needs to contain at least 25 words of highlightable text. It can contain some images, but cannot consist entirely of scanned pages or images. You may also encounter issues if large amounts of text are in a text box or form.
5. Ensure your file is less than 40MB and less than 400 pages. If your file is too large and contains images and photos, consider reducing the size/quality of the photos using a photo editing program
6. Open a new incognito tab in either Firefox or Chrome. Log into Learning@Griffith in this tab, and try again.
7. Convert your file to PDF format. You can do this from Microsoft Word, Adobe PDF, or Google Drive (accessible from your student Gmail account).
8. You might experience problems if you copied and pasted Excel graphs or tables. Convert your assignment to PDF or remove the Excel graphs/tables and paste them into the document as a picture (select Paste Special, Picture)
9. Ensure you tick the boxes to agree to the terms and conditions on the submission screen.

Turnitin: I Received An Error While Submitting My Work ...

It means that Turnitin does not know which assignment column in the Grade Centre to connect to and send the grades to. This needs to be fixed by IT. What to do: Email the IT Service Desk with your Blackboard course ID (module code) and the title of the Turnitin assignment affected. You may find following guides useful. Feb 23, 2016 Dismiss Join GitHub today. GitHub is home to over 50 million developers working together to host and review code, manage projects, and build software together. If this did not answer your question or if you need further assistance, click here to email the Turnitin helpdesk. How do I submit a paper? In order to submit a paper to Turnitin please do the following: Log in to your account and click on the appropriate class.

Website Known Issues - Turnitin

Known issues

Cannot move past a box requesting that you accept the user agreement.

We recommend you use Chrome as your browser if you are encountering this problem. It's known to occur in Safari and in some versions of Firefox. Fortunately you only need to accept the user agreement the first time you are using Turnitin.

Turnitin API error code 400

This error indicates a problem with the file. usually when you are trying to submit a scanned file. A scanned file is like an image file - it is not text-searchable so cannot be accepted by Turnitin. Submit your file in a text-searchable format.

More Questions

Generally, for Draft submissions, the first report is ready within 10 minutes - but it might take longer. If you resubmit your assessment then subsequent reports will take 24-48 hours.

For Final submissions, the text matching report may not be released to students. You will see it 'pending' until the due date.

Before the due date -

you should be able to resubmit. Some submission points may be configured to not allow resubmission. Please try to resubmit before you contact your course convenor.

After the due date -

if you have already submitted, you will not be able to submit again. If you need to resubmit after the due date, contact your course convenor.

You can submit to an Ended status if the convenor has allowed late submissions and it is your first submission. Please try to submit before contacting your convenor.

Certain PDF formats (eg: Fillable forms) do not view properly in Turnitin. To fix the PDF file so that it can be resubmitted and viewable in Turnitin:
On a Mac

1. Open the file using Preview.
2. Click on File > Export as PDF
3. You will then be prompted to select a Save location and enter a file name - do this and click OK
4. The file will process and save as a new PDF in the selected location
5. Now the file can be resubmittted as it should now be viewable in Turnitin.

On Windows

Turnitin Colors Codes

1. Open the original PDF file on your desktop
2. Click on File > Print
3. At the top of the 'Print' window, there should be a drop-down menu labelled 'Printer:' - click on it and select 'Adobe PDF'
4. Click on the 'Page Setup...' button located on the bottom left corner of the 'Print' window
5. Using the drop-down menu labelled 'Size:', change the page size to 'A4' (it might be set to 'Letter' as a default) - then click OK
6. Click 'Print' - you will then be prompted to select a Save location and enter a file name - do this and click OK
   The file will process and save as a new PDF in the selected location.
7. Now the file can be resubmittted as it should now be viewable in Turnitin.

Turnitin Class Code

Turnitin: I Received An Error While Submitting My Work ...

It means that Turnitin does not know which assignment column in the Grade Centre to connect to and send the grades to. This needs to be fixed by IT. What to do: Email the IT Service Desk with your Blackboard course ID (module code) and the title of the Turnitin assignment affected. You may find following guides useful. Feb 23, 2016 Dismiss Join GitHub today. GitHub is home to over 50 million developers working together to host and review code, manage projects, and build software together. If this did not answer your question or if you need further assistance, click here to email the Turnitin helpdesk. How do I submit a paper? In order to submit a paper to Turnitin please do the following: Log in to your account and click on the appropriate class.

Website Known Issues - Turnitin

Known issues

Cannot move past a box requesting that you accept the user agreement.

We recommend you use Chrome as your browser if you are encountering this problem. It's known to occur in Safari and in some versions of Firefox. Fortunately you only need to accept the user agreement the first time you are using Turnitin.

Turnitin API error code 400

This error indicates a problem with the file. usually when you are trying to submit a scanned file. A scanned file is like an image file - it is not text-searchable so cannot be accepted by Turnitin. Submit your file in a text-searchable format.

More Questions

Generally, for Draft submissions, the first report is ready within 10 minutes - but it might take longer. If you resubmit your assessment then subsequent reports will take 24-48 hours.

For Final submissions, the text matching report may not be released to students. You will see it 'pending' until the due date.

Before the due date -

you should be able to resubmit. Some submission points may be configured to not allow resubmission. Please try to resubmit before you contact your course convenor.

After the due date -

if you have already submitted, you will not be able to submit again. If you need to resubmit after the due date, contact your course convenor.

You can submit to an Ended status if the convenor has allowed late submissions and it is your first submission. Please try to submit before contacting your convenor.

Certain PDF formats (eg: Fillable forms) do not view properly in Turnitin. To fix the PDF file so that it can be resubmitted and viewable in Turnitin:
On a Mac

1. Open the file using Preview.
2. Click on File > Export as PDF
3. You will then be prompted to select a Save location and enter a file name - do this and click OK
4. The file will process and save as a new PDF in the selected location
5. Now the file can be resubmittted as it should now be viewable in Turnitin.

On Windows

Turnitin Colors Codes

1. Open the original PDF file on your desktop
2. Click on File > Print
3. At the top of the 'Print' window, there should be a drop-down menu labelled 'Printer:' - click on it and select 'Adobe PDF'
4. Click on the 'Page Setup...' button located on the bottom left corner of the 'Print' window
5. Using the drop-down menu labelled 'Size:', change the page size to 'A4' (it might be set to 'Letter' as a default) - then click OK
6. Click 'Print' - you will then be prompted to select a Save location and enter a file name - do this and click OK
   The file will process and save as a new PDF in the selected location.
7. Now the file can be resubmittted as it should now be viewable in Turnitin.

Turnitin Class Code

Turnitin Error Code M14 11

If this doesn't work, try submitting a Word (.doc or .docx) file. Or, contact the IT Service Centre on (07) 3735 5555.
A range of self-help resources are available, see